Privacy Policy
Our Commitment to Privacy
At FleetNazar, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fleet management platform and services.
✓ GDPR Compliant
✓ CCPA Compliant
✓ SOC 2 Certified
✓ ISO 27001 Certified
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: Name, email address, phone number, company name, job title
- Payment Information: Billing address, payment method details (processed by secure third-party providers)
- Communication Data: Messages, support tickets, survey responses, feedback
- Fleet Configuration: Vehicle information, driver details, route preferences, operational settings
1.2 Information Collected Automatically
- Vehicle Data: GPS location, speed, fuel consumption, engine diagnostics, maintenance alerts
- Driver Behavior: Driving patterns, route adherence, safety metrics, hours of service
- Usage Analytics: Platform feature usage, session duration, click patterns, error logs
- Device Information: IP address, browser type, operating system, device identifiers
1.3 Information from Third Parties
- Integration Partners: Data from connected ERP, CRM, or fleet management systems
- Public Sources: Traffic data, weather information, road conditions
- Business Partners: Information from authorized resellers or implementation partners
2. How We Use Your Information
2.1 Service Provision
- Provide and maintain the FleetNazar platform and services
- Process transactions and manage your account
- Deliver real-time fleet tracking and analytics
- Generate reports and insights for fleet optimization
- Provide customer support and technical assistance
2.2 Service Improvement
- Analyze usage patterns to improve platform functionality
- Develop new features and services
- Conduct research and analytics for service enhancement
- Troubleshoot technical issues and prevent security breaches
2.3 Communication
- Send service-related notifications and updates
- Provide customer support and respond to inquiries
- Share important account or security information
- Send marketing communications (with your consent)
2.4 Legal and Compliance
- Comply with legal obligations and regulatory requirements
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and acceptable use policies
- Respond to legal requests and court orders
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
- Cloud hosting and infrastructure providers (Google Cloud)
- Payment processors and billing services
- Customer support and communication tools
- Analytics and monitoring services
3.2 Business Partners
- Authorized resellers and implementation partners (with your consent)
- Integration partners for connected services
- Third-party applications you choose to connect
3.3 Legal Requirements
- To comply with applicable laws and regulations
- To respond to legal process and government requests
- To protect our rights, property, and safety
- To prevent fraud and enforce our agreements
3.4 Business Transfers
- In connection with mergers, acquisitions, or asset sales
- During corporate restructuring or bankruptcy proceedings
4. Data Security
We implement comprehensive security measures to protect your information:
4.1 Technical Safeguards
- Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Multi-factor authentication and role-based access
- Network Security: Firewalls, intrusion detection, and vulnerability monitoring
- Secure Infrastructure: SOC 2 Type II certified cloud infrastructure
4.2 Operational Safeguards
- Security Training: Regular employee security awareness training
- Incident Response: 24/7 security monitoring and incident response procedures
- Regular Audits: Third-party security assessments and penetration testing
- Data Minimization: Collect and retain only necessary information
4.3 Compliance Certifications
- SOC 2 Type II (Security, Availability, Confidentiality)
- ISO 27001 Information Security Management
- GDPR Data Protection Compliance
- CCPA California Privacy Rights Compliance
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
5.1 Retention Periods
- Account Data: Retained while your account is active
- Vehicle Tracking Data: Retained for 3 years for operational analysis
- Financial Records: Retained for 7 years for tax and audit purposes
- Communication Records: Retained for 2 years for support purposes
- Security Logs: Retained for 1 year for security monitoring
5.2 Data Deletion
- Data is securely deleted when retention periods expire
- You can request data deletion subject to legal requirements
- Anonymized analytics data may be retained indefinitely
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
6.1 General Rights
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing communications
6.2 GDPR Rights (EU Residents)
- Right to Restriction: Limit how we use your information
- Right to Object: Object to certain uses of your information
- Right to Withdraw Consent: Withdraw consent for processing
- Right to Lodge Complaints: File complaints with supervisory authorities
6.3 CCPA Rights (California Residents)
- Right to Know: Information about data collection and use
- Right to Delete: Request deletion of personal information
- Right to Opt-out: Opt-out of sale of personal information
- Right to Non-discrimination: Equal service regardless of privacy choices
6.4 Exercising Your Rights
To exercise your privacy rights, contact us at:
- Email: privacy@fleetnazar.com
- Phone: +1-555-PRIVACY
- Mail: FleetNazar Privacy Team, 123 Fleet Management Way, San Francisco, CA 94102
7. International Data Transfers
FleetNazar operates globally and may transfer your information to countries outside your residence:
7.1 Transfer Safeguards
- Adequacy Decisions: Transfers to countries with adequate privacy protection
- Standard Contractual Clauses: EU-approved contracts for data protection
- Certification Programs: Privacy Shield successor frameworks where applicable
- Technical Measures: Encryption and security controls for all transfers
7.2 Primary Data Locations
- United States (Primary infrastructure)
- European Union (EU customer data)
- Canada (North American operations)
- Australia (Asia-Pacific operations)
9. Children's Privacy
FleetNazar is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.
If you believe we have collected information from a child under 13, please contact us immediately at privacy@fleetnazar.com.
10. Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements:
10.1 Notification of Changes
- Material changes will be communicated via email or platform notification
- Updated policies will be posted on our website with effective dates
- Continued use of our services indicates acceptance of updated policies
10.2 Version History
- Version 3.0: January 1, 2025 - Updated for new compliance requirements
- Version 2.1: June 15, 2024 - Added CCPA compliance provisions
- Version 2.0: March 1, 2024 - Major update for GDPR compliance
- Version 1.0: January 1, 2023 - Initial policy publication
11. Contact Information
For privacy-related questions, concerns, or requests, please contact us: